Privacy Policy

Who we are

KeyFix Locksmith LLC ("KeyFix," "we," "us") is a mobile locksmith company located at 1339 Baxter St Ste 215, Charlotte, NC 28204. You can reach us at (980) 441-6084 or info@keyfixlocksmith.com. This policy describes how we handle information when you use our website or services.

Information we collect

Information you provide directly: your name, phone number, email address, service address, and details about your service request when you call, text, or email us.

Information collected automatically: basic technical data such as pages visited, device type, and approximate location derived from your IP address, collected through standard web analytics and server logs.

How we use your information

We use your information to provide locksmith services: scheduling and dispatching, confirming appointments, providing quotes, processing payments, responding to inquiries, and meeting legal and insurance requirements. We may also use aggregated, non-identifying data to improve our website and services.

SMS / text messaging

If you provide your phone number and consent to receive text messages, we may send SMS related to your service request — for example appointment confirmations, arrival updates, and follow-ups. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get assistance by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to deliver the messages through our SMS service providers.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate (such as payment processors and telephone/SMS providers), when required by law, or to protect our legal rights. Vendors receive only what they need to perform their function.

Data retention and security

We keep service records only as long as needed for business, legal, insurance, and tax purposes, and protect them with reasonable administrative and technical safeguards. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us at info@keyfixlocksmith.com or (980) 441-6084. You can opt out of SMS at any time by replying STOP.

Children

Our services and website are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its effective date. Effective date: July 22, 2026.